Refund policy

Thank you for shopping with LUVESSAE.

We want every customer to shop with confidence. If you're not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Period

Eligible items may be returned within 30 days from the date your order is delivered.

Returns requested after the return period may not be accepted.

Return Conditions

To qualify for a return, all items must:

Be unworn, unused, and unwashed.
Be in their original condition.
Have all original tags attached.
Be free from stains, perfume, deodorant, makeup, pet hair, or other signs of use.
Be returned in suitable packaging to prevent damage during transit.

LUVESSAE reserves the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Final Sale items
Clearance items marked as non-returnable
Gift Cards
Bodysuits
Swimwear with the hygiene seal removed
Underwear
Earrings and other pierced accessories
Beauty and cosmetic products

How to Request a Return

To initiate a return, please contact our Customer Support Team before sending your item.

Please include:

Order Number
Full Name
Email Address
Item(s) you wish to return
Reason for the return

Once your request is approved, we'll provide return instructions.

Email:
studio@luvessae.com

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or has a verified manufacturing defect.

We strongly recommend using a shipping service that provides tracking, as LUVESSAE cannot be responsible for packages lost during return transit.

Refunds

After your return has been received and inspected, we'll notify you by email of the outcome.

If approved:

Your refund will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return results from our error.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

Please provide:

Your Order Number
Photos of the item
Photos of the packaging
A brief description of the issue

We'll review your request promptly and provide an appropriate resolution.

Refused Returns

A return may not be accepted if:

It is outside the eligible return period.
The item shows signs of wear or use.
Original tags have been removed.
The product has been washed, altered, or damaged after delivery.
The item is listed as non-returnable.

If a return is refused, the package may be returned to the sender.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

LUVESSAE