Shipping policy

Thank you for choosing LUVESSAE.

We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Once your order has been dispatched, you will receive a confirmation email with tracking information.

Please note that processing time is separate from shipping time.

Shipping Rates

Domestic (United States)

Shipping Method Order Total Shipping Fee
Standard Shipping $0.00 – $49.99 $10.00
Free Standard Shipping $50.00+ FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited Shipping $100.00+ FREE

Shipping charges are calculated automatically at checkout.

Order Tracking

After your order has been shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to become available after your shipment has been scanned by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee address changes once an order has entered processing.

Orders returned due to an incorrect or undeliverable address may require additional shipping charges for reshipment.

Split Shipments

To improve fulfillment efficiency, items from the same order may occasionally be shipped in separate packages.

If this occurs, you will receive individual tracking updates for each shipment.

Shipping Restrictions

We reserve the right to limit or decline shipment to certain locations where delivery services are unavailable or restricted.

Additional verification may be requested before shipping certain orders for security purposes.

Delivery Issues

If your package is marked as delivered but cannot be located, please:

  • Verify the shipping address on your order.
  • Check around your delivery location.
  • Contact the shipping carrier directly.
  • Reach out to our Customer Support Team if you still need assistance.

We will gladly help investigate the issue whenever possible.

Lost or Damaged Shipments

If your order arrives damaged or if you believe your package has been lost, please contact us promptly and include:

  • Order Number
  • Photos of the package (if applicable)
  • Photos of the damaged item(s)
  • A brief explanation of the issue

Our team will review your request and work toward a suitable resolution.

International Orders

For international shipments, customers are responsible for any customs duties, import taxes, VAT, or other fees required by their local authorities.

These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us.

Email
studio@luvessae.com

Business Information

LUVESSAE
7239 N River Rd
West Bend, WI 53095
United States

Business Correspondence Only – Not a Return Address